Lead a purpose-driven sports organization through its next phase of growth, innovation, and operational excellence.
About the Company
Our client is a rapidly growing, privately held youth sports organization headquartered in Toronto. Since its foundation over a decade ago, it has become one of the largest private youth sports companies in Canada, serving over 1,200 families annually. With three facilities and two new state-of-the-art facilities under construction, the company is expanding its reach and capacity to deliver year-round programming.
The team of 150+ staff is known for their expertise in early childhood education and athletic coaching, delivering joyful, inclusive, and high-impact experiences for youth and families. With a culture rooted in transparency, collaboration, and hands-on leadership, the organization is now poised to scale across North America — underpinned by the upcoming launch of a proprietary software platform to streamline all aspects of program and facility operations.
The Mandate
Reporting to the CEO, the General Manager will lead Canadian and US operations across youth programs, adult leagues, seasonal camps, and multi-site facilities. This is a deeply field-based role, requiring high-energy leadership and operational rigor across all customer touchpoints — from online engagement to on-field experience.
The GM will oversee 150+ staff, set and enforce quality standards, and embed systems to strengthen execution, training, and customer satisfaction. The role also includes launching a new integrated technology platform and preparing for major facility expansion in 2026.
What Success Looks Like
In the first 12 months, the General Manager will:
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Standardize Operations: Implement SOPs and KPIs across all locations; reduce day-to-day “firefighting” through disciplined delegation and planning.
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Launch New Technology: Lead adoption of a proprietary software platform to improve scheduling, communication, and program oversight.
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Elevate Team Culture: Develop field supervisors and coaches, improve retention, and foster an inclusive, energized team environment.
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Strengthen Retention: Enhance the customer experience with improved feedback loops, communication practices, and service consistency.
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Scale Readiness: Design systems and staffing models to support the 2026 launch of two new domes, with a clear roadmap for national growth.
Ideal Profile
You’re a dynamic operator with 7–10+ years leading complex, customer-facing, multi-site service organizations. Whether your experience is in youth programming, hospitality, sports, or retail, you bring a track record of end-to-end customer journey ownership, frontline leadership, and operational transformation.
You thrive in fast-paced environments, love solving problems in real time, and lead from the front with empathy and discipline. You’re also deeply values-driven, with a passion for creating joyful, inclusive experiences that have a lasting community impact.
Key Qualifications:
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Proven leadership in multi-site field operations
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Experience in driving customer retention and satisfaction
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Strong team-building and performance management skills
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Comfort with systems implementation and continuous improvement
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Based in or open to relocating to the Toronto Area
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Willingness to work evenings and weekends as needed
Why This Move Makes Sense
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Lead with Purpose: Drive real impact in the lives of kids, families, and communities through sport.
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Build at Scale: Shape the operational infrastructure of a high-growth organization poised for national expansion.
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Innovate: Spearhead the rollout of a game-changing tech platform in a fragmented market.
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Empower People: Coach and inspire a large, passionate team in a culture that values energy, empathy, and excellence.
Interested? – Next Steps
If you’re ready to shape the future of community sports in Canada, we want to hear from you. Apply now to be considered for this impactful leadership opportunity.
Egility is committed to creating and fostering culturally diverse, equitable, and inclusive organizations. We recognize the value in a wide range of ideas, perspectives, experiences, and skillsets in our client’s workplaces. Our client is an equal opportunity employer. In accordance with the Accessible Canada Act, 2019 and all applicable provincial accessibility standards, upon request, accommodation will be provided by both Egility and our client throughout the recruitment, selection, and/or assessment process to applicants with disabilities.
Due to high volume, we will only be contacting applicants who meet all of the minimum requirements listed in the job description. Only those applicants who align most closely with our minimum and preferred qualifications will be contacted for an interview. The Recruiting team at Egility will retain your application materials and may contact you regarding future opportunities.
